As a hospitality business veteran, owner and entrepreneur I’ve done just about every role there is, and use that unique perspective to help business owners and leaders like you! In my role as the Director of Operations & HR of a multi-entity organization I led our strategic planning and execution, our communications strategy, our education and development program, and coordinated the efforts of our leaders throughout the organization. Today I use the skills I’ve honed throughout my career in the role of trusted advisor and coach.
Coaching & Consulting Services
Culture Articulation and Communication
Vision, Mission and Values
Communications Strategy (Internal and External)
Crisis Management
Self Audit and Self Evaluation Systems
Aligning Operations With Your Culture
Cultivating Environments of Trust and Respect
Developing Common Language
Effective Conversations and Storytelling
Policies and SOPs Review
Strategic Planning and Change Management Facilitation
Goals and Metrics Planning/Development
Operations Auditing and Development
Team Dynamics and Effectiveness
Workspace/Workflow
SOPs and Policies
Food Safety Systems
HACCP and Preventive Controls Plan Training and Development
Compliance Audits and Mock Inspections
Financial Reporting Tools Auditing and Development
Inventory and Purchasing Systems
Menu Engineering
Training and Education Program Development
People Systems Development
Individual/Role Development Planning
Team/Department Development Planning
Leadership Development Planning
Food and Beverage Education Programs
Wine, Beer & Spirits Knowledge and Standards Classes (based on existing menus)
Food Knowledge and Standards Classes (based on existing menus)
New Business Development and Opening
Planning and Road Mapping
Permit and License Expediting
Architectural Review for Food Safety Compliance
Operations Systems and SOPs Development